REFUND POLICY
Conditions for Refund or Replacement
At Italicious, we comply with the Australian Consumer Law and offer refunds or replacements only under the following circumstances:
• The product is faulty, damaged, or does not match the description provided.
• The issue is reported within the specified timeframes:
• Takeaway products: Within 1 hour of delivery or pickup.
• Artisanal cured meats or packaged goods: Within 24 hours of delivery or pickup.
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Exclusions:
• Refunds or replacements will not be issued for change of mind.
• Products that have been consumed, altered, or mishandled after delivery cannot be returned.
• For food safety reasons, we cannot accept returns on takeaway food or cured meats once they have been delivered or collected, as this could pose contamination risks.
How to Request a Refund
If you encounter an issue with your product, please follow these steps:
• Email us at trinitybeach@italicious.com.au within the specified timeframes (1 hour for takeaway products, 24 hours for cured meats).
• Include the following details:
• Full name and contact phone number.
• Proof of purchase (receipt or order confirmation).
• A clear description of the issue (fault, damage, or error).
• Clear photos of the faulty, damaged, or incorrect product.
Request Review:
• We will assess your claim and respond within 5 business days.
• If approved:
• A refund will be processed using the original payment method within 5-10 business days.
• If applicable, a free replacement product will be offered.
Exemptions and Food Safety
To ensure food safety and comply with hygiene regulations:
• Takeaway products and artisanal cured meats cannot be returned once they have been delivered or collected.
• Requests submitted outside the specified timeframes will not be accepted.
• We reserve the right to decline refund or replacement requests if sufficient evidence is not provided or if products have been consumed, mishandled, or altered after delivery.
Contact Us
For any questions, concerns, or refund requests, please contact us:
• Email: trinitybeach@italicious.com.au
• Address: Shop 6, 22/24 Trinity Beach Rd, Trinity Beach QLD 4879, Australia